Refund policy

At Boozy, we want you to be happy with your purchase. If you need help with a return, exchange or refund, please contact us at help@boozy.co.uk.

Your right to cancel

If you are a consumer in the United Kingdom or the Republic of Ireland, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, contact us at help@boozy.co.uk. You then have a further 14 days to return the goods to us. This right is in addition to, and does not affect, the returns terms set out below.

Returns

We accept returns for both defective and non-defective products.

Returns must be requested within 31 days of delivery.

To be eligible for a return, items must be returned in new condition. This means products should be unused, unopened, and returned in their original packaging where possible.

Exchanges

We accept exchanges. If you would like to exchange an item, please contact us at help@boozy.co.uk and we will provide the next steps.

Return methods

Returns may be made by post, or at a drop-off location where applicable and where return instructions have been provided.

Return label

Customers are responsible for arranging their own return label.

Return costs

Customers are responsible for the cost of return postage. Where an item is faulty, damaged or incorrectly supplied, we will cover the cost of return.

Restocking fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be processed within 5 days and issued to your original payment method. Please note that your bank or card provider may take additional time to post the refund to your account.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if your item is defective, damaged, or if you receive the wrong item. We will review the issue and resolve it as quickly as possible. Nothing in this policy affects your statutory rights.

Contact us

For any return, exchange or refund enquiry, please contact help@boozy.co.uk.

PTM Solutions Limited t/a Boozy.co.uk, Block A, Lower Ground, Hilton House, Lord Street, Stockport, SK1 3NA.

Last updated: 3 August 2026